Reference

Read the Terms Behind Your Account

Your balance, your wallet and every market you touch sit under one document, and we've written it in plain English instead of burying it in a download.

One rulebook per accountWallet name matches payout nameEligibility set by local lawWritten answers on request
vb8ca Read the Terms Behind Your Account
DATA AND SECURITY

See How vb8ca Handles Your Account Data

Terms mean little if the account behind them is handled badly. When you sign in, we verify your mobile number with an OTP before the wallet opens, so a stolen password alone won't get anyone into your balance. Cookies keep your session alive on the device you logged in from; they don't move your account to a new one. Deposit, withdrawal and acceptance records are retained so a dispute can be traced months later, and you can ask us what we hold on you.

Account records

We hold your registered name, mobile number, wallet history and the terms version you accepted. That set is what lets us trace a disputed transfer or check which clause applied on a given day.

Cookies and sessions

Cookies keep you signed in and remember your language choice. Clearing them logs you out, which is why a fresh device always asks for a new OTP before the wallet appears on screen.

Login and OTP

Your password is only half the check. The OTP goes to your registered mobile number, so keep that SIM with you and tell us the moment you change numbers.

Retention and requests

Records stay while your account is open and for the period we need afterwards. Write to us to ask for a copy, a correction, or deletion where your local rules allow it.

POLICY DESK

Reach the Policy Desk When a Clause Is Unclear

Clause questions usually land at a bad moment — partway through a withdrawal, or right after a market settles. So we keep the route short. Everything starts inside your signed-in account, because that is where your wallet history and the version of the terms you accepted are stored. From there you can open chat, send a written request, or flag a bKash, Nagad or Rocket transfer that needs a second look. Have the transaction ID ready when you write — it saves a round of messages.

Team online

In-account chat

Sign in, open the wallet or terms screen and tap the chat icon. Chat keeps your account reference attached, so we can check a wallet entry or a clause without asking you to repeat yourself.

Written request

Prefer writing it out? Use the contact address published on this site and include your registered mobile number plus the clause you are asking about. That is enough for us to trace your file and answer in writing.

Wallet check

If a bKash, Nagad or Rocket transfer does not land where it should, raise it from the wallet screen with the transaction ID. We match it against your account before anything is adjusted.

Get Straight Answers on Your Account Rights

From the moment you open an account and tick the box. Every deposit, withdrawal and market you take sits under the version live at that time, so it pays to read it before your first transfer.

No. One account per person, tied to your own mobile number and wallet. If you have forgotten a login, contact us to recover it instead of opening a second one, because duplicate accounts get restricted.

Then the withdrawal clause has not been met. We hold the payout and ask for proof that the wallet belongs to you. Money arriving from someone else's Nagad or Rocket wallet is treated the same way.

Send the request from your registered email or through in-account chat, and say plainly what you want: closure, a copy of your account records, or a correction. We confirm with you before we act.

Anything material is posted on this page before it takes effect. Where a change touches your wallet or withdrawal rights, we also flag it inside your account, so keep this page bookmarked.

Same document. Market rules sit inside these terms — how a voided fixture is handled, what happens when a match is abandoned, and how settlement is confirmed against the result published by the competition body.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.